Support Center

We use a ticket-based support system to make sure every request gets prompt, trackable attention. When you submit, you'll receive a unique ticket number you can use to monitor progress, view responses, and access your full request history online. A valid email address is required.

Support hours & contact

Hours: Monday – Friday, 8:00 am – 5:00 pm Central Time   |   Phone: 763-201-9070   |   Email: support@amt-us.com

Submit & manage

Partition request
Request a new Drawbridge Cloud partition or expand an existing one's capacity
WebBrix license codes
Email your System Uniqueness key and desired reader/door capacities to regcodes@amt-us.com for new or updated codes
Return merchandise (RMA)
Submit a return request for defective or warranty-eligible hardware

Tools & resources

TeamViewer
Download our remote support client so an AMT technician can connect directly to your system
Port checker
Confirm required ports are open and port forwarding is correctly configured on your network
Downloads
Software installers, firmware, configuration utilities, and product documentation
Drawbridge Cloud help
Documentation and guidance for the Drawbridge Cloud (Access Launchpad) platform
Card decoder
Determine the card format from a credential's raw hex value and # of bits

Hardware note

Replacing an HID Edge with an Aero x1100? Need a PoE splitter for power? AMT-recommended splitter on Amazon ↗