Support Center

We use a ticket-based support system to make sure every request gets prompt, trackable attention. When you submit, you'll receive a unique ticket number you can use to monitor progress, view responses, and access your full request history online. A valid email address is required.

Support hours & contact

Hours: Monday – Friday, 8:00 am – 5:00 pm Central Time | Phone: 763-201-9070 | Email: support@amt-us.com

Submit & manage

Partition request

Request a new Drawbridge Cloud partition or expand an existing one's capacity

WebBrix license codes

Email your System Uniqueness key and desired reader/door capacities to regcodes@amt-us.com for new or updated codes

Return merchandise (RMA)

Submit a return request for defective or warranty-eligible hardware

Tools & resources

TeamViewer Download our remote support client so an AMT technician can connect directly to your system	Port checker Confirm required ports are open and port forwarding is correctly configured on your network	Downloads Software installers, firmware, configuration utilities, and product documentation
Drawbridge Cloud help Documentation and guidance for the Drawbridge Cloud (Access Launchpad) platform	Access card decoder Identify card format, facility code, and card number from a raw credential hex value

Hardware note

Replacing an HID Edge with an Aero x1100? Need a PoE splitter for power? AMT-recommended splitter on Amazon ↗

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Support Center

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