To update the firmware on your controller(s), the following is required:
•HID's Discovery GUI Utility - (https://www.hidglobal.com/drivers/15654)
•The latest firmware for the controller type
▪V1000 version 18.104.22.168 - https://drive.google.com/open?id=1losdc7deTK68VCWViX-wqhGIiWY2dSBz
▪V2000 version 22.214.171.124 - https://drive.google.com/open?id=1cWjFGLmsMAH3AhP7vNbIWJOjl0xOCtGH
▪EH400 version 126.96.36.199 - https://drive.google.com/open?id=1Y4uJJL57Pkz0nHfLvchHEanSir_F2Kwb
•Access to a computer on the same network as the controller(s).
NOTE: This is for EVO based controllers only. When trying to update non-EVO controller (legacy), please contact your dealer or support staff for assistance. Updating a non-EVO controller using this method may result of catastrophic failure.
Download, install and open the HID Discovery Utility.
Download the required firmware version for the controller type being updated. Save to a local location (not a network location).
Verify SSH is enabled on the controller. To do this, log onto the controller and go to the Advanced Network Setup section.
Browse and select the Update Package (firmware file) in the HID Discovery Utility.
Select the controller to be updated from the list and click "Install"
When prompted for the ROOT password, enter "pass" and click OK.
The update process should begin. It will take 3-4 minutes and the Status Log window will show the progress of the update.
As indicated in the Status Log, clicking the "Changeover" button will complete the update and reboot the controller.
If the controller has already been discovered into WebBrix or AccessLaunchpad, issue a "Refesh and Reboot" command from the software to sync the controller back to the system.
Click HERE to watch a video showing the entire process